We guarantee the information about Vietnam travel
that we provide will be as up to date, accurate and objective as we can make
it. Although we are very proud of our country we are also honest. If something
is not as good as it should be we will tell you. We do not want you to be
disappointed. If you want very specific information we will try to find it for
you Vietnam Opentour JSCo respects your privacy and we will do our utmost to
ensure the information you supply is kept private and secure. This document
outlines the types of personal information we receive and collect when you use
our services, as well as some of the steps we take to safeguard information. We
hope this will help you make an informed decision about sharing personal
information with us. How is your personal information used? The information you
give helps us provide you with personalised service. When you supply
information about yourself for specific purposes, we use the information for
that purpose only (i.e. to provide the service or information you have
requested). If making a booking with us, additional information will be
required for operational reasons. We do not share, sell or rent information to
any third parties. If you receive information from Vietnam Opentour JSCo, it is
because you have asked to hear from us, you have entered a competition and
agreed to join our mailing list, or a friend/colleague has requested it on your
behalf. After your tour, we will contact you to ask for your for opinions and
comments about your experience of travelling with Vietnam Opentour JSCo. Apart
from seeking information to improve the quality of our services, we will ask
your permission to quote a sentence or two on our web site in a way that
ensures your anonymity. The decision to assist us in this way is entirely yours
� our request does not place you under any obligation. We will also ask if you
would be willing to respond to telephone, e-mail or mail requests from
potential customers seeking confirmation of our probity. The text on the page
offering this service will include a disclaimer of any liability on your part.
As above, this request does not place you under any obligation � feel free to
say �No�. Fair prices with no hidden extras We apply a standard margin to all
our tours. The amount we add is calculated to cover our costs and generate a
modest profit, and never exceeds 20%. This applies to the agreed itinerary only
- if you require help with, for example, a dinner reservation or arranging a
ticket for an event at the Opera House, we will not add anything extra to the
price quoted by the restaurant or box office. If you ask us to make hotel or
flight bookings only, the prices we quote will always be competitive and fully
inclusive of all taxes and service - no hidden 'extras'. If you want to visit
workshops or commercial outlets, there will be no obligation or pressure for
you to buy anything - we do not make deals to receive commission. Protection
from Vietnam Opentour JSCo Vietnam Opentour JSCo is fully licensed by the
Vietnam National Authority for tourism (VNAT) as an international tour
operator. 0237/2003/TCDL � GP LHQT in 2003. The terms of our license require us
to place a substantial cash bond in a secure account. The account has two
signatories Vietnam Opentour JSCo and VNAT. The money in the account is solely
for compensating clients. If we get it wrong or third party contracted to us,
fails to deliver a part of the agreed contract or in case the matter is
reasonable we committee to reimburse you. Failures that were the result of circumstances
beyond our control, such as cancellation or postponement resulting from
government action or policy, war, civil unrest or natural disasters, are
excluded.
info@opentourvn.com
+84 4 22 117 227
SEDONA SUITES HOTEL
THANG LOI HOTEL
